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Before contacting Creative Pop Up Cards, please read these frequently asked questions:

  1. How do I print my templates from my iPad? Here are some instructions on how to print your templates from your iPad: Printing from your IPad.  Here is a general link with instructions on printing from your IPad.
  2. If I’m not happy with my template can I get a refund? – Absolutely! Email me with your order number and I will happily refund your payment within 30 days.  Please contact me first before your credit card company.
  3. How do I open Zip files? – Double click on the file.  If Winzip appears then disregard and close window.  Right click on the .zip file and click on “extract all”.  Choose a location to save your files.
  4. Can I use my Silhouette Cameo to cut the templates? – Yes!  I have started offering .studio files.  If you purchase a template and the .studio file is not available, let me know and I’ll update that file.

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If you have questions, please use the contact form below.